Terms of Business

Terms of Business of Incite Interiors Ltd

By placing an order, you are agreeing to our Terms of Business. It is important that time is taken to read the points below - especially in relation to Delivery. We expect that orders placed for our furniture is to be delivered to a normal domestic home.


Before or at the time of placing your order, it is imperative that you inform us if the furniture being made is intended for a loft space or flat/apartment without lift facilities. Please refer to notes in "Delivery Information" Your statutory rights are not affected by these terms and conditions.

Furniture Prices:

Current prices for our Plank furniture products are displayed on this website and the costamounts are inclusive of VAT at the prevailing rate.
The furniture price does not include any delivery charge. Please use our Delivery Calculator found on the product item description to find out the cost of delivery to your home.Prices quoted are for the item only and does not include any fitting or installation costs.

Furniture Wood Grain Shade:

The images of furniture on our website are a representation of the item only. Please be aware that because wood is a natural product, no two furniture pieces are exactly the same. This means that furniture shades may differ slightly, as opposed to ‘MDF’ or laminate counterparts where an absolute shade is guaranteed. In addition, furniture images viewed on PC screens will show varying shades. This is particularly true in relation to variances of colour and grain in our chunky plank rustic furniture. Samples are available on request but, we do reiterate that no two pieces of wood are identical.

NB: Please note that Incite Interiors are not responsible for any items of furniture not made by them but purchased at Incite Interiors being supplied by a third party company.


We accept payment either by credit or debit card (with exception of American Express) Pay Pal or Internet Banking. The Payment Gateway is totally secure (see the padlock symbol in your browser) When you click to pay for your item a new browser window will open. You will be taken to Pay Pal to make your payment. You do NOT need a Pay Pal account to make your purchase. You will be given an option to pay as a guest and be able to use your debit/credit card as per your preferred choice of payment. After making your payment an invoice will be emailed to you, detailing the price, VAT and delivery costs, together with a receipt confirming payment.

Your Online Sales Order:

On receipt of your order and payment a receipted paid detailed invoice will be sent to you by email. After placement of their order any alterations to the order by the purchaser will be accepted at the discretion of Incite Interiors Ltd. (e.g. If the alteration has been received before the item has gone into production). If the purchaser needs the alteration after this point it will incur extra costs to be determined by Incite Interiors Ltd.


Your furniture order will then be placed in our production line schedule and supply/delivery will usually be within 8 weeks*.

*This is an estimated time only and as the furniture pieces are made to order, manufacturing time may vary to be less or more days during busy seasonal periods. Once the furniture is completed, we will notify you of the delivery date by telephone.

Events Outside of Our Control (Force Majeure):

Incite Interiors Ltd will not be liable for any failure or delay in performing our obligations in regard to making and supplying your bespoke furniture order where that failure or delay results from any cause that is beyond our control. Causes include, but are not limited to power failure, internet service provider failure, strikes, sickness, industrial action, riots, and other civil unrest, fire, explosion, adverse weather conditions, subsidence, acts of terrorism, acts of war, epidemic or other natural disasters, or any other event that is beyond our control.

Global pandemics such as Covid 19 constraints that may be placed upon us, which could include and be affected by any third party supply of manufacturing materials.

We will always give as much notice of any of the above constraints as possible and keep you fully up to speed with any changed supply timescales.

Furniture Measurements:

Due to the hand crafted nature of our bespoke furniture, the dimensions quoted on our website may alter very slightly, however if the measurements stated are crucial due to your available space you must please make us aware of this on placing your order. Any Bespoke furniture orders will be made to your own required dimensions as per your instruction to us. It is therefore advisable that you double check your measurements, as any mistakes made by yourself will solely be your responsibility and not Incite Interiors Ltd.

Delivery - We deliver to UK mainland only

Click here for our Delivery Information