Returns Policy

Incite Interiors Ltd make bespoke furniture and each piece of their furniture is hand made to order and is therefore not available on approval. Because all our wooden furniture is bespoke and handmade to order, we are not governed by the 14 day ‘cooling off period’.

When making either a deposit (Showroom or Telephone purchases) or full payment at the time of placement of order (website purchases), you ('The Customer') accept total responsibility that you have ordered correctly, especially in relation to your furniture requirements , timber, style, size, dimension, colour and finish and that you are happy to purchase the item. It is very important that you check every detail beforehand.

As a safe guard it is important that if there are any mistakes made on your part in ordering to inform us immediately either in person, written letter or email as mistakes in retrospect could incur extra costs.

All information relating to your furniture requirements will be clearly stated on your Sales Order (for showroom and telephone purchases) or receipted Paid Invoice (for online purchases) which will be emailed to you after your purchase has been made.

In the unlikely event that Incite Interiors fails to fulfil the specific order correctly or the furniture item is faulty - a reasonable time period should be allowed to give Incite Interiors the opportunity to rectify any problems.

It is at the discretion of Incite Interiors Ltd to give a refund. Any agreed refund will only relate to the cost of the furniture item only.